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Wes Kao

Hey CEO/manager, do you let the recipient of your feedback choose when it's convenient to talk, or do you just 'barge in'?

2 EXAMPLES OF EFFECTIVE FEEDBACK

1 - Confirmational
'Hey Sam, it was a great idea to update the process that way - it will save us a week of work each month.'

2 - Confronting
'Bob, I've noticed that you're late for every Monday meeting; I can only interpret this as you not caring about the rest of our's time.
It makes me feel like you don't respect my leadership nor the team.
As a consequence, I get annoyed with you, & I don't feel like giving you the additional challenging tasks you've been asking for.
So, I wish you'd ensure you're on time in the future to create an environment suitable for both of us.
What do you think of that?'

The answer may be a completely different one than what you expected.

Bob always leaves his kids at school and then hurries to be on time (his wife works nights and can't leave the kids), but since no one has ever said this was a problem before, he had thought that was okay.

He asks if there's a possibility that the meeting could start at 8:15 a.m. instead so he could be sure to be on time.

Creating this type of 'feedback conversation' will generate an opposite outcome than if you just went into your employee's office and yelled at them.

👉 Anything you'd add?

PS. Tomorrow, I'll give you the 9 signs of effective feedback.

PS1. You'll find a link to yesterday's post showing you the framework for designing a feedback message.

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