Alyona Mysko

Are moats overrated in SaaS? 
 Intrigued by this part from Jason M. Lemkin's chat with Ben Chestnut at Mailchimp (acquired for $12bn by Intuit):
 
 "You may not need a moat. I've had a lot of discussions over the years on what constitutes a "moat" for many SaaS products. Ben confirmed there is no moat at Mailchimp. He said in fact, he doesn't want moats. If a customer wants to leave, he wants them to leave. And hopefully earn them back later. "Customer happiness is a moat". You don't get that if you make it hard to leave."
 
 #moat #saas #saastr #mailchimp 
 
 https://lnkd.in/e6tFPmqe